Refund policy

Brick & Ash items are made to order. Made-to-order items are final sale and cannot be returned or exchanged for change of mind, color preference, or an incorrect size selected when ordering. Please review the product details and size guide before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, or is not the item or size you ordered, please contact hello@brickandashco.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item and, where relevant, its packaging.

After reviewing your claim, we will arrange an appropriate replacement or refund for an approved issue. You will not be responsible for return shipping costs for an approved damaged, defective, or incorrect item.

Please do not send items back without contacting us first. If a return is needed, we will provide the correct return address and instructions. Do not return items to the address on the shipping package unless we instruct you to do so.

Approved refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your payment provider to post the refund after it is issued.

This policy does not limit any rights or remedies you may have under applicable law.